Simple Laundry Rack Placement & Drying Flow Awareness

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Privacy Policy

1. Introduction

Home Laundry Rack Position & Drying Flow Basics ("we," "our," or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Personal Data We Collect

We collect the following categories of personal data:

• Identity Data: Full name
• Contact Data: Email address, state of residence
• Preference Data: Main focus area (rack-position basics, drying-flow overview, ventilation habits, or general learning)
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: How you interact with our website and services

3. How We Collect Personal Data

We collect personal data through:

• Direct interactions when you complete our lead capture form
• Automated technologies such as cookies and similar tracking technologies
• Third-party analytics services to understand website usage patterns

4. Purposes of Processing

We process your personal data for the following purposes:

• To provide you with educational materials about laundry-rack positioning and drying-flow awareness
• To send you our free Drying Flow Guide
• To communicate with you about our educational platform and content
• To improve our website, services, and user experience
• To analyze usage patterns and optimize our content delivery
• To comply with legal obligations and protect our legal rights

5. Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent by submitting our form
• Legitimate Interests: To improve our services and understand user needs
• Legal Obligation: To comply with Malaysian laws and regulations

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Email marketing platforms, analytics providers, hosting services
• Legal Authorities: When required by Malaysian law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal data to third parties for marketing purposes.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside Malaysia. We ensure adequate safeguards are in place, including standard contractual clauses and appropriate security measures, to protect your data in accordance with PDPA requirements.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Lead capture data: Retained for up to 3 years from last interaction
• Email communications: Retained until you unsubscribe
• Technical and usage data: Retained for up to 24 months
• Legal and compliance records: Retained as required by Malaysian law

10. Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Withdraw your consent for data processing at any time
• Right to Limit Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests

11. Exercising Your Rights

To exercise any of your rights under PDPA, please contact us at:

• Email: privacy@dryingflow.my
• Subject: "PDPA Rights Request"
• Include: Your full name, email address, and specific request

We will respond to your request within 21 days as required by PDPA.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

15. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@dryingflow.my
• General Inquiries: hello@dryingflow.my
• Address: Kuala Lumpur, Malaysia

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

Last Updated: December 15, 2024

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Terms of Service

1. Acceptance of Terms

By accessing and using the Home Laundry Rack Position & Drying Flow Basics website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms constitute a legally binding agreement between you and Home Laundry Rack Position & Drying Flow Basics.

2. Educational Purpose Only

Our platform provides educational content and general awareness information about laundry-rack positioning, drying-flow habits, and ventilation considerations. All content is for informational purposes only and should not be construed as professional advice. We do not guarantee any specific results, improvements in drying speed, humidity control, or performance enhancements from implementing the information provided.

3. No Guarantees or Warranties

We provide our content and services on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Guarantees of specific outcomes or results
• Warranties regarding accuracy, reliability, or completeness of content
• Guarantees of uninterrupted or error-free service

4. User Responsibilities

As a user of our services, you agree to:

• Provide accurate, current, and complete information when submitting forms
• Maintain the confidentiality of any account credentials
• Use our services only for lawful purposes and in accordance with these terms
• Not attempt to interfere with or disrupt our services
• Not engage in any automated data collection or scraping activities
• Not misrepresent your identity or affiliation with any person or entity
• Exercise your own judgment and discretion when applying any information from our platform

5. Intellectual Property Rights

All content, materials, and intellectual property on our platform, including but not limited to text, graphics, logos, images, videos, and software, are the property of Home Laundry Rack Position & Drying Flow Basics or our licensors and are protected by Malaysian and international copyright, trademark, and other intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without written permission
• Modify, create derivative works, or reverse engineer our materials
• Remove or alter any copyright, trademark, or proprietary notices
• Use our content for commercial purposes without authorization

6. Acceptable Use Policy

You agree not to use our services to:

• Violate any applicable laws or regulations of Malaysia or other jurisdictions
• Transmit any harmful, offensive, or inappropriate content
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with other users' ability to access or use our services
• Attempt to gain unauthorized access to our systems or networks
• Collect or harvest personal data of other users
• Distribute spam, malware, or other harmful code

7. Payment Terms

If you purchase any paid services or products from us:

• All prices are stated in Malaysian Ringgit (MYR) unless otherwise specified
• Payment must be made in full at the time of purchase
• We accept major credit cards and other payment methods as indicated
• All sales are final unless otherwise stated in our Refund Policy
• You are responsible for any applicable taxes
• Unauthorized chargebacks may result in suspension of services

8. Subscription and Cancellation

For any subscription-based services:

• Subscriptions automatically renew unless cancelled before the renewal date
• You may cancel your subscription at any time through your account settings
• Cancellation will be effective at the end of the current billing period
• No refunds will be provided for partial subscription periods
• We reserve the right to modify subscription pricing with 30 days' notice

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Home Laundry Rack Position & Drying Flow Basics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from:

• Your use or inability to use our services
• Any information, content, or materials obtained through our platform
• Unauthorized access to or alteration of your data
• Any actions taken based on information provided on our platform

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Home Laundry Rack Position & Drying Flow Basics, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use of our services
• Your violation of these Terms of Service
• Your violation of any rights of another party
• Any content you submit or transmit through our platform

11. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms of Service
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• Technical or security concerns

Upon termination, your right to use our services will immediately cease. Provisions that by their nature should survive termination shall survive, including intellectual property rights, limitation of liability, and dispute resolution clauses.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or relating to these terms or our services shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia. You agree to submit to the personal jurisdiction of these courts and waive any objections based on inconvenient forum.

13. Dispute Resolution

Before initiating any legal proceedings, you agree to attempt to resolve any dispute informally by contacting us at legal@dryingflow.my. We will attempt to resolve the dispute through good faith negotiations within 30 days. If the dispute cannot be resolved informally, either party may pursue formal legal remedies.

14. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by posting the updated terms on our website with a revised "Last Updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated terms. We encourage you to review these terms periodically.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at:

• Email: legal@dryingflow.my
• General Inquiries: hello@dryingflow.my
• Address: Kuala Lumpur, Malaysia

Last Updated: December 15, 2024

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Refund Policy

1. Introduction

At Home Laundry Rack Position & Drying Flow Basics, we strive to provide valuable educational content and services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. By purchasing our products or services, you acknowledge that you have read and understood this policy.

2. 14-Day Digital Product Guarantee

We offer a 14-day satisfaction guarantee for all digital products and services. If you are not satisfied with your purchase, you may request a full refund within 14 days of the purchase date. This guarantee demonstrates our confidence in the quality of our educational materials and our commitment to customer satisfaction.

3. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• The refund request must be submitted within 14 days of the original purchase date
• You must provide a valid reason for the refund request
• The product or service must not have been fully consumed or extensively used (beyond reasonable evaluation)
• You must not have violated our Terms of Service
• The original payment method must still be valid and accessible
• You must provide proof of purchase (receipt, transaction ID, or order confirmation)

4. Non-Refundable Items and Services

The following items and services are not eligible for refunds:

• Free content, guides, or materials provided at no charge
• Services that have been fully delivered or completed
• Subscription fees for periods already consumed (partial months not refundable)
• Products purchased more than 14 days ago
• Gift cards or promotional credits
• Third-party products or services accessed through our platform
• Custom or personalized consultation services that have been delivered

5. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Send an email to refunds@dryingflow.my with the subject line "Refund Request"
• Step 2: Include your full name, email address used for purchase, and transaction ID or order number
• Step 3: Provide a brief explanation of why you are requesting a refund
• Step 4: Attach any relevant documentation (receipt, screenshots, etc.)
• Step 5: Wait for our response within 2-3 business days

6. Refund Processing Timeline

Once your refund request is received and approved:

• Initial Review: We will review your request within 2-3 business days
• Approval Notification: You will receive an email confirmation if your refund is approved
• Processing Time: Approved refunds will be processed within 5-7 business days
• Bank Processing: It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider
• Total Timeline: Please allow up to 14 business days for the complete refund process

7. Refund Method

Refunds will be issued using the same payment method used for the original purchase. For example:

• Credit card purchases will be credited back to the same credit card
• PayPal payments will be refunded to your PayPal account
• Bank transfers will be returned via bank transfer to the original account

If the original payment method is no longer available, please contact us at refunds@dryingflow.my to arrange an alternative refund method.

8. Partial Refunds

In certain circumstances, we may offer partial refunds:

• For subscription services, if you cancel mid-billing cycle (prorated refund may apply)
• For bundled products where only some items are being returned
• For services that have been partially consumed or delivered
• For promotional or discounted purchases (refund based on amount actually paid)

The amount of any partial refund will be calculated fairly and communicated to you before processing.

9. Exceptions and Special Cases

We may make exceptions to this policy in special circumstances, including but not limited to:

• Technical issues that prevented you from accessing purchased content
• Billing errors or duplicate charges
• Unauthorized transactions (subject to verification)
• Medical emergencies or extenuating personal circumstances
• Force majeure events affecting service delivery

Each exception will be evaluated on a case-by-case basis at our discretion.

10. Subscription Cancellations

For subscription-based services:

• You may cancel your subscription at any time
• Cancellations take effect at the end of the current billing period
• No refunds are provided for the current billing period after cancellation
• You will retain access to subscription benefits until the end of the paid period
• To cancel, please email refunds@dryingflow.my or use the cancellation option in your account settings

11. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or card issuer:

• Please contact us first at refunds@dryingflow.my to resolve the issue directly
• Unauthorized chargebacks may result in immediate suspension of your account
• We reserve the right to pursue the recovery of any fraudulent chargebacks
• Your access to our services may be terminated if a chargeback is deemed unjustified

12. Changes to Products or Services

If we make significant changes to a product or service you have purchased:

• We will notify you of the changes via email
• If the changes substantially diminish the value or functionality, you may request a refund within 14 days of notification
• Minor updates, improvements, or bug fixes do not qualify for refunds

13. Contact for Refund Inquiries

For any questions or concerns about refunds, please contact us at:

• Email: refunds@dryingflow.my
• General Inquiries: hello@dryingflow.my
• Subject Line: "Refund Inquiry" or "Refund Request"
• Response Time: 2-3 business days

14. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with a revised "Last Updated" date. Modified refund terms will apply to purchases made after the policy update date. Purchases made before the update will be governed by the refund policy in effect at the time of purchase.

15. Governing Law

This Refund Policy is governed by the laws of Malaysia. Any disputes arising from refund requests or this policy shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

Last Updated: December 15, 2024

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Cookie Policy

1. Introduction to Cookies

This Cookie Policy explains what cookies are, how we use them on the Home Laundry Rack Position & Drying Flow Basics website, and your choices regarding cookies. By using our website, you consent to our use of cookies in accordance with this policy. Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites recognize your device and remember information about your visit.

2. Types of Cookies We Use

We use several types of cookies on our website:

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as the website cannot function properly without them.
• Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and if error messages are received. This helps us improve the website's performance and user experience.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as your language preference) and provide enhanced, personalized features.
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

3. Specific Cookies We Use

Below is a detailed list of cookies used on our website:

• cookieConsent: Stores your cookie consent preference (essential, expires after 1 year)
• sessionID: Maintains your session state during your visit (essential, session cookie)
• _ga: Google Analytics cookie that distinguishes users (analytics, expires after 2 years)
• _gid: Google Analytics cookie that distinguishes users (analytics, expires after 24 hours)
• userPreferences: Stores your site preferences and settings (functional, expires after 6 months)

4. Purpose of Cookie Usage

We use cookies for the following purposes:

• Essential Website Functions: To enable core features like form submissions and secure access
• Performance Monitoring: To understand how visitors interact with our website and identify areas for improvement
• User Experience Enhancement: To remember your preferences and provide a personalized experience
• Analytics and Statistics: To collect aggregated data about site traffic and usage patterns
• Marketing and Advertising: To deliver relevant content and measure campaign effectiveness (with your consent)
• Security: To protect against fraudulent activity and ensure secure communications

5. First-Party vs. Third-Party Cookies

Our website uses both first-party and third-party cookies:

• First-Party Cookies: Set directly by us and used to provide core functionality and analyze usage. We have full control over these cookies.
• Third-Party Cookies: Set by external services we use, such as Google Analytics for website analytics. These services have their own privacy policies governing their use of cookies. We recommend reviewing the privacy policies of these third-party services.

6. Cookie Consent Mechanism

When you first visit our website, you will see a cookie consent banner that allows you to:

• Accept All Cookies: Allows us to use all types of cookies, including analytics and marketing cookies
• Decline Optional Cookies: Only strictly necessary cookies will be used; optional cookies will be disabled
• Manage Preferences: Choose which categories of cookies you wish to allow

Your consent choice is stored in a cookie called "cookieConsent" and will be remembered for future visits. You can change your preferences at any time by clearing this cookie or using the cookie management options in your browser.

7. How to Manage and Delete Cookies

You have several options to manage or delete cookies:

• Browser Settings: Most web browsers allow you to control cookies through their settings preferences. You can typically find these settings in the "Options" or "Preferences" menu of your browser.
• Delete Cookies: You can delete all cookies that are already on your device. Most browsers offer a "clear browsing data" option that includes cookies.
• Block Cookies: You can prevent cookies from being set on your device in the future by adjusting your browser settings.
• Third-Party Opt-Out: You can opt out of third-party cookies by visiting the opt-out pages of third-party services we use.

Please note that if you choose to block or delete cookies, some features of our website may not function properly.

8. Browser-Specific Cookie Management

To manage cookies in popular browsers:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Privacy, search, and services > Cookies and site permissions
• Opera: Settings > Privacy & security > Cookies and site data

9. Impact of Disabling Cookies

Disabling cookies may affect your experience on our website:

• Some features may not work correctly or may not be available
• You may need to manually enter information that would otherwise be remembered
• Personalized content and recommendations may not be available
• We may not be able to remember your preferences or login status
• Analytics data will be less accurate, affecting our ability to improve the website

10. Third-Party Analytics Services

We use third-party analytics services to understand website usage:

• Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information about your use of our website. This information is used to compile reports and help us improve the site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Data Collected: Pages visited, time spent on pages, browser type, device type, geographic location (country/city level)
• Privacy Policy: Google's privacy policy is available at https://policies.google.com/privacy

11. Cookie Lifespan and Expiration

Different cookies have different lifespans:

• Session Cookies: These temporary cookies are deleted when you close your browser
• Persistent Cookies: These cookies remain on your device for a set period (specified in the cookie) or until you delete them manually
• Our Cookie Lifespans: Essential cookies (1 year), analytics cookies (up to 2 years), functional cookies (6 months), advertising cookies (varied, typically 30-90 days)

12. Children's Privacy and Cookies

Our website is not intended for children under the age of 18, and we do not knowingly collect data from children through cookies. If we become aware that we have collected cookie data from a child without parental consent, we will take steps to delete that information. Parents and guardians who believe their child has provided us with information should contact us at cookies@dryingflow.my.

13. Updates to Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our cookie practices. When we make changes:

• We will post the updated policy on this page with a revised "Last Updated" date
• We will notify users of material changes through a notice on our website
• Your continued use of the website after changes constitutes acceptance of the updated policy
• We encourage you to review this policy periodically

14. Contact Us About Cookies

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us at:

• Email: cookies@dryingflow.my
• General Inquiries: hello@dryingflow.my
• Address: Kuala Lumpur, Malaysia
• Subject Line: "Cookie Policy Inquiry"

15. Your Consent

By using our website, you consent to our use of cookies as described in this Cookie Policy. You can withdraw your consent at any time by:

• Adjusting your cookie preferences in your browser settings
• Deleting cookies from your device
• Contacting us at cookies@dryingflow.my to request cookie deletion
• Using the cookie banner that appears on your first visit to decline optional cookies

Last Updated: December 15, 2024